The conditions that apply to your purchase of goods from us
VOLUNTARY CODE FOR THE RETURN OF GOODS FROM YOU TO US
This code only applies between you and us if you are a consumer. This code is intended to promote good relations between you and us. The code is entirely voluntary and does not affect your statutory rights.
IMPORTANT
In certain circumstances, the provisions of the voluntary code may be more or less favorable to you than your legal rights. You are free to opt out of the operation of the Code at any time and exercise your statutory rights. If you are in any doubt about your statutory rights, you may wish to consult a lawyer or your local Citizens Advice Bureau.
GUARANTEE
DirectSoft is under no obligation to refund the premium under any circumstances. DirectSoft is an enhanced warranty lasting less than one month and is therefore not subject to any legal right of withdrawal and therefore non-refundable. The available political calendar confirms this.
First evening
a) Enter into an agreement to purchase our goods
The market for goods is such that the specifications, description and price of individual goods are subject to change.
The invitation given to you to order goods from us does not constitute an offer by us to sell you goods meeting the specification and description at the price stated.
Your order constitutes an offer to purchase the products meeting the specifications and description at the price indicated.
Where possible we accept your order to purchase the goods meeting the specification and description at the price indicated by email and in which case there will be an agreement between you and us.
If it is not possible to accept your order to purchase the products meeting the specifications and description at the price indicated, we will notify you by email and offer to sell you the products meeting the specifications and at the description at the price indicated in the email. by mail and will indicate the period during which the offer or price remains valid.
You can accept our offer by email within the specified period, in which case an agreement will be concluded between us.
b) Delivery of goods
The price of the goods does not include delivery by us
Transport costs and any insurance that you ask us to take out will be reimbursed by you and will be due on the date of payment of the price.
The goods will be delivered by us to your address and the risk in the goods will pass to you as soon as this delivery takes place.
You should note that our carrier requires that immediate notice be given of any loss or damage to the goods and that you must inspect the goods upon receipt and report any loss or damage to the carrier immediately.
Provided you notify us of any transport damage to the goods within 48 hours of delivery, we will refund the price and carriage or replace the goods at no cost to you.
In relation to any transport damage to the goods reported to us after 48 hours of delivery, we require proof that the goods were damaged before receipt.
Part II
a) Payment and price
We are only obliged to deliver the goods when you have paid for them. Payment will be due at the time the agreement is concluded between us. Payment time is essential. The price owed to you is the price indicated including tax.
b) Delivery
We try to deliver the goods to you within the time allowed for delivery.
If we are unable to do so, we reserve the right to deliver them within 30 days from the day following the agreement between us.
If we are unable to deliver the goods to you within 30 days from the day after the agreement:
we inform you by e-mail;
we will make a new offer to you by email to sell you the goods meeting the specification and description at the price stated in the email and tell you the period for which the offer or price remains valid;
unless you accept the offer, we will refund any money paid by you or on your behalf under or in connection with the agreement within 30 days from the day after the day on which the delivery period expired .
c) Your right of withdrawal
The cancellation rights set out below apply to any agreement between you and us, except to the extent that the agreement relates to computer software if it is unsealed by you.
You have the right to cancel the contract at any time before the expiry of a period of 14 calendar days which begins on the day of delivery of the goods.
You may cancel by notifying us in one of the following ways:
by written notice that you leave at our address (set out above);
by written notice sent by you to our address (set out above);
by fax to our business fax number (listed above);
by email to our email address (indicated above);
and notice will have the effect of canceling the agreement between us.
If you cancel the contract:
you must return the goods to us at the address given above;
the goods must be returned to us complete (please note the definition of goods given above);
you are responsible for the cost of returning the goods to the address given above;
you have an obligation to take reasonable care of the goods (including reusable packaging, manuals etc.) until they are returned to us;
you have a duty to take reasonable care to ensure that they reach us and are not damaged in transit;
we will refund any money paid by you or on your behalf under or in connection with the agreement, including transport costs and any insurance you have asked us to arrange.
we will charge you the direct cost of recovering the goods supplied by us if you do not return the goods to us.
d) Our right of withdrawal
If, for reasons beyond our control, including but not limited to an inability or failure on the part of manufacturers or suppliers of goods to supply the goods to us, we are unable to supply you the goods, we may cancel the agreement. at any time before delivery of the goods by notifying you. We will promptly reimburse you for all amounts paid by you or on your behalf under or in connection with the Agreement. We will not be liable for any other loss or damage whatsoever arising from such cancellation.
e) Statutory rights
Your right of withdrawal is in addition to your other legal rights.
The after-sales service and guarantees as well as the voluntary code for the return of goods by you to us mentioned below do not affect your legal rights.
f) Guarantees and after-sales service
We guarantee that the goods correspond to the description and specifications stated.
We guarantee that the goods will be of satisfactory quality when delivered by our carrier.
We apply a voluntary code shown below for the return of goods that have not met your expectations.
Provided you comply with the voluntary code for returning goods, we guarantee that the goods will remain of satisfactory quality under normal use for 3 months after delivery and will refund the cost of the goods or credit the cost of the goods or replace the goods . . . in accordance with the deadlines for returning goods set out in the voluntary code.
The terms of any manufacturer’s warranty and after-sales service will be included in the documents accompanying the goods.
We are willing to advise you under the conditions below.
g) Advice we give you
We are always ready to offer product advice, including advice on product installation, compatibility, configuration and upgrades.
We know the general purpose for which you need our products and will use due diligence when giving you advice.
Without knowing the particular application for which you require our products and the exact specifications and configurations of any existing system into which you intend to install our products, we cannot and do not guarantee the suitability of one of our products for your particular use.
We offer a service where we install our products into your existing system. If you ask us, we can guarantee the suitability of the products we install.
h) Your responsibilities
It is your responsibility to ensure the compatibility of any product offered for sale by us both with the existing components of your system and with any other products offered for sale by us.
It is your responsibility to ensure proper installation of our products into your existing system.
It is your responsibility to ensure that, whenever necessary, you access the manufacturer’s website to download any necessary product upgrades (including drivers and manuals).
Part III
a) Applicable conditions
These conditions apply to all contracts for the sale of goods offered by us to you, to the exclusion of all other terms and conditions, including any terms or conditions which you may purport to apply in connection with any order confirmation or similar document.
All orders for goods will be considered an offer to purchase goods from you in accordance with these terms.
Acceptance of delivery of the goods will constitute conclusive evidence of your acceptance of these conditions.
Any modification of these Conditions (including the specific general conditions agreed between you and us) will be inapplicable unless agreed in writing by us.
These Terms represent the entire agreement between you and us.
b) Price and payment
The price (unless otherwise expressly indicated) is exclusive of value added tax which will be due at the rate in effect on the date of our invoice.
Where the price is expressed inclusive of value added tax, we have the right to adjust the price at any time before delivery to take into account a possible increase in value added tax.
Payment of the price and value added tax is due within 30 days of the invoice date. Payment time is essential.
Interest on overdue invoices will accrue from the date payment becomes due from day to day until the date of payment at a rate of 5% above the base rate of Barclays Bank plc from time to time in force and will run at this rate also thereafter. as before any judgment.
If you do not make any payment by the due date, without prejudice to our other rights, we may:
suspend or cancel deliveries of any items owed to you; and or
appropriate any payment made by you in respect of the Goods (or Goods supplied under any other contract with you) as we may, in our sole discretion, deem appropriate.
c) No compensation
You may not withhold payment of any invoice or other amount owed to us because of any right of setoff or counterclaim you may have or claim to have or for any other reason whatsoever.
d) Delivery and non-delivery of goods
The goods will be delivered to your address. Risk in the goods passes to you upon delivery.
We organize the transport of the goods to your address. Carriage costs and any insurance you reasonably request us to arrange will be reimbursed by you without any compensation or other deduction whatsoever and will be due on the date the price is paid. The carrier will be considered your agent.
We will not be liable for any loss or damage whatsoever arising from our failure to deliver the goods or any of them promptly or at all.
Even if we may delay or fail to deliver the goods or any of them promptly, you will be required to accept delivery and pay for the goods in full provided that delivery is offered to any time within 3 months of agreement.
e) Reservation of title on our part
The goods are at your own risk from the date of delivery.
Although delivery has been made, title to the goods will only pass to you:
you have paid the full price plus value added tax; And
no further sums whatsoever will be owed to us from you.
Until title to the Goods passes to you, the Goods and each of them will be held by you on a fiduciary basis as bailee on our behalf.
You must store the goods (at no cost to us) separately from any other goods in your possession and marked so that they are clearly identified as our property.
Although the Goods (or any of them) remain our property, you may sell or use the Goods in the ordinary course of business at their full market value on our behalf. Any such sale or transaction will constitute a sale or use of our property by you in your own name and you will act as principal in such sales or transactions.
Until title to the Goods passes to us, the entire proceeds of sale or otherwise of the Goods will be held in trust for us and will not be mixed with any other funds or contributed to any overdrawn bank account and will be at any relevant time identified as our money.
We are entitled to recover the price (plus value added tax) even if ownership of any of the goods has not passed to us.
Until the ownership of the goods leaves us, we shall, upon request, deliver the goods which have not ceased to exist or which have not ceased to be returned. If you fail to do so, we may enter any premises occupied or controlled by you where the goods are located and repossess the goods. You authorize us to repossess the goods from any other premises where the goods may be located from time to time, provided always that we have the consent of the person who owns, occupies or controls those premises to enter therein. Once we ask you to deliver those goods, your rights to sell, use or otherwise deal with the goods will cease.
You must not pledge or otherwise create as security any debt on any property owned by us. Without prejudice to our other rights, if you do so, any sums owed to us by you will become immediately due and payable.
You must insure and keep insured the goods at full price against “all risks” to our reasonable satisfaction until the date on which title to the goods passes to us, and you must, on our request, produce a copy of the insurance policy. insurance. Without prejudice to our other rights, if you fail to do so, all amounts owed to us by you will become immediately due and payable.
You must promptly deliver the prescribed particulars of this contract to the Registrar in accordance with the Companies Act 1985, Part XII, as amended. Without prejudice to our other rights, if you fail to do so, all amounts owed to us by you will become immediately due and payable.
f) Receipt of goods
You will be deemed to have accepted the goods 3 days after delivery to your carrier.
After acceptance, you do not have the right to refuse goods which do not conform to the contract.
g) Refusal of the goods
If you properly reject any of the goods which are not in accordance with the contract, you will still have to pay the full price for those goods, unless you return those goods to us at your expense before the date on which payment of the price is due. is of.
h) Return of goods conforming to the contract
No goods delivered pursuant to the Agreement will be accepted for return by us without our prior written approval (in accordance with our Return Authorization Procedure) and on terms to be determined in our sole discretion.
If we accept the return of these goods, you will be required to pay a handling fee equal to (10%) of the invoice price. These goods must be returned to us by you carriage paid and in their original packaging.
Goods in accordance with the agreement and returned without our prior written approval may, at our sole discretion, be returned to you or stored at your cost, without prejudice to any other rights or remedies subsequently available to us.
i) Variations in description or specification
We may deliver goods of a description or specification different from those agreed and which may be necessary to comply with any applicable safety or regulatory requirements or which do not affect
j) Limits of our liability to you
Our liability to you for any breach of contract or negligence (except our liability for negligence for death or personal injury) will be limited to the price of the goods together with any expenses incurred by you for us inform and return the goods to us. .
We will not be liable for any consequential loss, including, without limitation, any loss caused by interruption of your business, loss of electronic information or physical damage to property and whether directly or caused by breach of contract or negligence on the part of us or any employee. ou our agent.
We recommend that, as a matter of good business practice, you maintain insurance, maintain a backup system, and back up your electronic information.
k) Choice of law and jurisdiction
This contract is subject to the law of England and Wales.
All disputes arising under this agreement shall be subject to the exclusive jurisdiction of the courts of England and Wales.
If any part of these terms and conditions is found to be unlawful, this will not affect the validity or enforceability of the remainder of the terms and conditions.
l) DirectSoft Warranty
DirectSoft undertakes to provide a full refund for all types of products within the time limits set by the refund policy.